Privacy Policy

By signing up for services with Canada Passport Help (canadapassporthelp.ca), you (the client) consent to electronic communication and the secure, temporary storage of your personal information throughout the passport application process.

Canada Passport Help, operated by Canada AG Immigration & Citizenship Services, is committed to safeguarding the privacy of our clients. We implement stringent practices to ensure your personal data is handled securely and used exclusively to process and fulfill your Canadian passport application requests.

1. Data Collection and Use

• All personal information collected through our online platform and electronic communications is stored on secure servers in Canada and is used solely to prepare and submit your Canadian passport application.
• Your information is reviewed only by authorized Canada Passport Help staff and is never disclosed to third parties without your prior written consent, except in the following circumstances:
• To authorized Canada Passport Help employees and agents,
• To the Government of Canada Passport Program as part of the application process,
• When required by law.
• All employees and agents of Canada Passport Help are bound by confidentiality agreements and a professional Code of Conduct.

2. Information Required

We collect only the information necessary to:

• Accurately complete your passport application,
• Keep you informed about the status of your application.

If you submit an application on behalf of another individual, it is your responsibility to ensure that they have consented to the disclosure of their personal information.

3. Data Retention and Deletion

To protect your data, we apply the following measures:

• Upon registration, each client is issued a secure, encrypted private link to upload the completed application and required supporting documents.
• All data transmitted via this link or by email is encrypted to prevent unauthorized access.
• All documents and information submitted to Canada Passport Help are deleted from our system once the client confirms receipt of their passport, or earlier upon written request.
• Canada Passport Help retains only the client’s basic contact information (name, address, email, and phone number) and summary notes about services provided for a maximum of seven (7) years, after which all data is permanently deleted.

4. Communication and Service Updates

With your authorization, Canada Passport Help may share application status updates with you or a third party. For identity verification, you (or your authorized contact) will be required to provide:

• Name
• Customer Number
• Date of birth
• Email address
• Mailing address

5. Third-Party Disclosure

We do not sell, rent, or share your personal information with third parties for promotional or marketing purposes. Your data is used exclusively to fulfill the services you have requested.

6. Security

Canada Passport Help takes the protection of your personal information seriously. We maintain strict administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your data.

7. Changes to this Privacy Policy

From time to time, we may update or modify this Privacy Policy to reflect changes in our services, technology, or applicable laws and regulations. Any updates will be posted on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

8. Terms and Conditions

Use of our services, including our website, is governed by our Terms and Conditions. By signing up for our services, you agree to comply with all Terms and Conditions and accept how your personal information will be handled under this Privacy Policy.